Current Operating Status - Hershel Woody Williams VA Medical Center
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Hershel Woody Williams VA Medical Center


Current Operating Status

Situation Update

As of Wednesday, September 16, 2020 1:36 PM EDT

**Flu shots are now available. Just ask for one during your appointment.**

Hershel “Woody” Williams VAMC continues as a lead facility to reintroduce VA health care services while ensuring a safe environment for our Veterans.

Hershel “Woody” Williams VAMC (HWW VAMC) continues slowly adding appointments back to our various departmental calendars to reintroduce health care services as West Virginia starts reopening after COVID-19 shutdowns. Each Veterans Integrated Service Network (VISN) selects facilities as Lead Sites to be the first to implement a phased approach to reintroducing health care services while ensuring a safe environment.

“The safety of Veterans and staff is the highest priority when we consider how we provide health care services and procedures during the ongoing COVID-19 pandemic,” Brian Nimmo, VAMC director said. “VA will take into account guidance from various agencies including federal, state and local government as we gradually reintroduce health care services. As a high reliability organization, safety is always paramount and will continue to guide our decision making.”

Veterans Health Administration (VHA) leadership, nationally and locally, reviews and considers many factors daily, including community infection rates, to determine when it is safe for a facility to expand services. HWW VAMC looks at each area of health care and is moving by percentages of the prior historical daily appointments. Some services are at 25%, others are moving to 35%. Waiting areas are limited while trying to keep the CDC suggested physical distancing of six feet. So, the expansion of services will continue to be monitored.  

Veterans Health Administration (VHA) has developed a risk-based framework to prioritize non-urgent procedures, in addition to the urgent procedures currently being performed.  Evaluation of factors such as patient health, staff safety and resource considerations will guide expansions and scheduling decisions. Rigorous safety measures including employee and Veteran COVID-19 screening, physical distancing and appropriate personal protective attire such as face coverings and frequent disinfection of high-touch services will remain in place at all VHA facilities.

Hershel “Woody” Williams VAMC will continue to maximize personalized virtual care options like telehealth, phone consults and wellness checks, as we know these services have been a valuable link to our Veterans during this challenging time. As additional facilities reintroduce services across the country, HWW VAMC will share best practices learned with all facilities across the country.

Concerned Veterans should contact Hershel “Woody” Williams VAMC or their provider for information about the expansion of services if they need more information about their personal health.

On the main campus, we have adjusted our pharmacy services back to their original area but, you must enter and exit via the main lobby. A few designated parking spaces in front of the Marshal University building on the east end of the main building will be utilized for prescriptions but, as directed, so staff can easily find each Veteran.

On our main campus and at our community-based outpatient clinics, we continue to limiting only Veterans through our main door. No guests, no visitors, no accompaniment, unless there is an extenuating circumstance or required assistance, will be allowed to enter the medical center or community-based outpatient clinics.

Here are some resources: Telephone or Video Appointments – Veterans can receive care at home — either over the phone or via video using VA Video Connect *VVC) on their computers, smartphones, or tablets in a virtual medical room, using encrypted video to ensure the session is secure and private. To set up telephone or video appointments, Veterans can send their provider a secure message on My HealtheVet by visiting Veterans may also call, but VA is requesting that Veterans only call with urgent needs at this time. To learn more about VA Video Connect, visit

Prescription Refills – Veterans can request prescription refills, and order and ship medications to their homes using My HealtheVet or the Rx Refill mobile app. Download the app at Refills may also be requested 24 hours a day by contacting 304-429-6755, ext. 2311. To speak with someone in the Outpatient Pharmacy to discuss refills or expedited mail delivery, M-F, 8 a.m. – 4:30 p.m., contact extension 2305. 

Text Message Reminders – Veterans can use Annie’s Coronavirus Precautions protocol to send automated text messages with information about COVID-19. This application helps Veterans monitor for symptoms and can assist if they need to contact their VA facility for care. Enroll at

Secure Messaging – With My HealtheVet, VA’s online patient portal, Veterans can send online secure messages to your VA health care team to ask them nonurgent health questions. Register at

MyHealtheVet – Effective immediately, at HWW VAMC, there will be no in-person appointments with our MyHealtheVet coordinators. Please contact our My HealtheVet Coordinator with any questions you may have via email or call.  or 304-429-6755, ext.3106

Veterans, if you have flu-like symptoms such as fever, cough and shortness of breath, call us BEFORE your visit at (304) 429-6741, choose #3, or ext. 7119. In addition to calling first, consider using virtual care options such as telehealth or My HealtheVet Secure Messaging.

Read VA’s latest information on the new coronavirus at

Additional Resources on COVID-19 Response and Reopening of America efforts:

Facility Status

Parent Facility
Hershel "Woody" Williams VA Medical Center Normal Hours
Community Based Outpatient Clinics
Charleston, West Virginia Normal Hours
Gallipolis, Ohio Normal Hours
Lenore, West Virginia Normal Hours
Prestonburg, Kentucky Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 877-291-5311
  • Change Your Appointment: 304-429-6741 x7121 (Phone Unit)
    800-827-8244 x7121 (Phone Unit)
  • Media Inquiries: 304-429-6741 x2518
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: 304-429-6741 x2311
    800-827-8244 x2311
  • Staff Locator: Not Available
  • Telephone Care: 304-429-6741 x7119
    800-827-8244 x7119